Spring+2009+Semester

**What’s New in the Office of Information Technology **
====Welcome back to the spring semester at Stevenson. During the last few months, and more recently throughout the winter break, the Office of Information Technology staff launched new services and enhancements to existing services. Here is an overview. ====

** Call Us Toll-Free: **** 1-866-344-8190 ** Many members of the SU community call Tech Connection from cell phones or from a great distance, especially online students. Now, SU has a toll-free number to use when calling for service. Put our new number on your speed dial for fast access.

**New PCs Anyone?** Fifty new PCs were installed in the Academic Center and the LRC. Including the computers that were installed in the new School of Business and Leadership last semester, this brings the number of new computers for student access to nearly 200 since the start of the school year.

**Password Resets – Anytime, Anywhere** Our new eServices website allows users to perform their own password resets (provided users set up the challenge response questions) at any time and from any computer with an active Internet connection. That means you will not need to make trips to campus to show your ID for a password reset. **Visit:** http://oit.stevensonuniversity.org

**Access Your Files Online** If you have ever needed to access a file that you left on the network after leaving campus, you will find this new service indispensible. Take a look at the Virtual Office for quick access to all of your network drives. The tool allows for both uploads and downloads, as well as other basic file management tasks. **Visit:** [|https://vo.stevenson.edu] to begin using the Virtual Office.

**New Campus Manager Registration – From the Comfort of Your Home** No need to wait until returning to campus to scan your computer for compliance with the network management system (Campus Manager). We have set up the registration process to allow students to register their new computer from home immediately after unwrapping it (well, after updating it with the security updates actually, but you know what we mean)

**Mac users … we have something for you, too** We have switched the Mac login to use the Single Sign-On username and password, the same as your Novell, GroupWise, WebMail, and Blackboard accounts. This means you have more control over your account since you don’t have to remember a separate Mac username/password combination and you can reset your own password if necessary using the eService tool (see above).

**Mac Goodies – Part II** The Mac server has been upgraded with more memory and other performance enhancements to meet the demanding needs of students’ graphics and video production projects and software.

** And Just One More Thing … ** Mac lab computers received a RAM upgrade over the break. This should help with the graphic-intensive applications many students use for class projects.

**Self-Help Quick Guides Visit:** http://oit.stevensonuniversity.org. We are posting quick reference guides for commonly requested support issues, e.g., POP and IMAP settings. Additional quick guides will be posted as they are developed. Check back often and send us your requests for documentation to: techconnection@stevenson.edu. We have also started putting up service interruption notices, and links to commonly used web resources. Keep us posted on your needs and we will update the site accordingly.

**New Tech Connection Office at Owings Mills** The Owings Mills Library staff has welcomed OIT with open arms and an open door. The walk-in facility is located in the School of Business and Leadership library behind the service desk. Have an IT question? Visit the walk-in center. Please check the website for hours.
 * Visit: ** http://www.stevenson.edu/services/oit/techconnection/default.asp