My+phone,+my+voicemail,+and+writing+our+new+name

= To-Do =

**1. How should I answer the phone?**
__Until January 5__, please answer incoming calls by saying … //“Good morning/afternoon. Villa Julie College is now Stevenson University. May I help you?”//

__On and after January 5__, please answer incoming calls by saying … //“Stevenson University. May I help you?”//

(If callers are unclear or confused about where they are calling, explain that we officially changed our name from Villa Julie College to Stevenson University, effective June 12, 2008.)

Add your department greeting as you do now.

**2. How do I set-up my voice mail?**
Until January 5, 2009, personal and department voice mail messages should include a message similar to the following: //“You have reached the department of Stevenson University. (Or: You have reached Jane Doe in the [ ] Department of Stevenson University.) The University recently changed its name from Villa Julie College. We are not available to answer your call right now. Please leave a message and someone will return your call as quickly as possible.”//

After January 5, 2009, department voice mail messages may be recorded in a format similar to the following:

//“You have reached the department of Stevenson University. We are not available to answer your call right now, etc.”//

**3. How do I refer to the University when speaking?**
Stevenson University -or Stevenson U.

**4. How do I refer to the University in writing?**

 * On first reference**, use Stevenson University. On second reference, use either Stevenson U. or SU. **Online**, be sure to change your e-mail signature to reflect Stevenson University.