Helpdesk

Introducing Helpdesk A New Way of Getting IT Support
Now, it’s easier than ever to resolve technology concerns. The Office of Information Technology announces the new Helpdesk ticketing system, a two-way online communication tool. Through the Helpdesk, you may submit tickets for IT concerns, track progress, and provide feedback about technology support.


 * How it works**
 * Go the website, [|https://helpdesk.stevenson.edu], and fill out an online ticket submission request form. Tickets are sent to assigned technicians who can resolve the issue.
 * You will receive automatic notification when an action is taken or the ticket is resolved so you can track what is happening and when.
 * You will be invited to provide feedback on the service you received and tell us what you think.
 * The system provides a history log of your previously submitted tickets and a Frequently Asked Questions library. Plus, the system links to your single sign-on so you do not need to remember a separate password. Problems that cannot be solved immediately are sent to senior staff.

Log in to [|https://helpdesk.stevenson.edu] and update your profile.
 * Get started**:

When possible, SU faculty, staff, and students should enter requests as tickets. Online tickets have a faster resolution than phone calls. They often take priority over individual calls made directly to OIT staff members. Another option is to e-mail tickets directly in through helpdesk@stevenson.edu. Please contact **Ray Cardillo**, Manager, Helpdesk, at rcardillo@stevenson.edu or at extension 2635 with any concerns.
 * New approach:**